Nina AI Privacy Policy

1. Scope and Consent

By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with the terms herein, you must discontinue use of the Services. This Privacy Policy is incorporated into and governed by our Terms and Conditions.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be associated with you (“Personal Information”) when you interact with the Services. The categories of Personal Information we collect include:

• Account and Profile Information. Contact details, authentication credentials, organization affiliation, and preferences supplied when you create or manage an account.
• Communications and Content. Messages, prompts, files, and feedback you share with us, including through support channels or our AI assistant functionality.
• Usage Information. Device identifiers, browser type, operating system, referring URLs, interaction logs, and diagnostic data automatically collected through cookies and similar technologies.
• Integration and Third-Party Data. Information obtained from third-party tools or services that you connect to the Services, subject to the permissions you grant.
• Sensitive Information. We do not seek to collect sensitive Personal Information, and we ask that you refrain from submitting such data unless it is necessary for the Services and you have all requisite permissions.

3. How We Use Personal Information

We use Personal Information for the following business purposes:

• To provide, maintain, and improve the Services.
• To personalize your experience, including tailoring recommendations, features, and communications.
• To process transactions, authenticate users, and prevent fraud or misuse.
• To communicate with you regarding updates, security alerts, and administrative messages.
• To comply with legal obligations, enforce our agreements, and protect our rights and the safety of users.

4. Legal Bases for Processing (EEA/UK/Swiss Users)

Where required by law, we process Personal Information based on the following legal grounds: (a) your consent; (b) the performance of a contract with you; (c) compliance with legal obligations; and (d) our legitimate interests, such as securing and improving the Services. We balance our legitimate interests against any potential impact on your privacy and implement safeguards where necessary. We may also process data to protect vital interests or as required for tasks carried out in the public interest when applicable.

5. Sharing and Disclosure of Information

We do not sell Personal Information. We may disclose Personal Information in the following circumstances:

• Service Providers. With trusted vendors that perform services on our behalf under contractual obligations to safeguard the information.
• Business Transfers. In connection with any merger, financing, acquisition, or dissolution involving all or a portion of our business.
• Legal and Safety Obligations. To comply with applicable law, respond to lawful requests, or protect against harm to the rights, property, or safety of Nina AI, our users, or the public.
• Aggregated and De-identified Data. We may share insights that cannot reasonably be used to identify you.

6. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When retention is no longer necessary, we delete, anonymize, or securely store the information in accordance with applicable law and our internal policies.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, destruction, loss, alteration, or disclosure. Despite these efforts, no security measures are infallible, and we cannot guarantee absolute security. We ask that you take reasonable measures to protect your credentials and promptly notify us of any suspected unauthorized activity.

8. International Data Transfers

Nina AI operates globally. When we transfer Personal Information across borders, including to the United States and the European Union, we implement appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, to ensure an adequate level of data protection consistent with applicable requirements.

9. Children's Privacy

The Services are not directed to individuals under the age of 16, and we do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information from a child without appropriate consent, we will take steps to delete the data promptly.

10. Your Choices and Rights

Depending on your jurisdiction, you may have rights regarding your Personal Information, including the rights to access, correct, delete, restrict, or object to our processing, to receive a portable copy of your data, and to withdraw consent at any time without affecting the lawfulness of processing prior to such withdrawal. Individuals located in the European Economic Area, United Kingdom, or Switzerland also have the right to lodge a complaint with a supervisory authority if they believe our processing violates applicable data protection law. To exercise any of these rights, please contact us using the details below. We will respond to your request consistent with applicable laws and within required time frames.

11. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate and personalize the Services, analyze trends, and understand usage patterns. You can manage cookie preferences through your browser settings or through any consent management tools we provide, though disabling cookies may impact functionality.

12. Third-Party Services

The Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any Personal Information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will provide notice through the Services or by other reasonable means. Your continued use of the Services after such notice constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: